Subpoena & Law Enforcement Request Compliance Policy
Last Modified: July 7, 2014
Strong Technology LLC maintains operational policies prohibiting the disclosure of customer information without the customer's express consent except as required to comply with a pending criminal investigation, a court order, search warrant, summons, discovery request, subpoena, or other legal process served on Strong Technology LLC. If you require information regarding a Strong Technology LLC customer you must transmit a proper request to our subpoena compliance representative set forth below.
Strong Technology LLC will provide only such information as required or permitted by law. Pursuant to the Electronic Communications Privacy Act, 18 U.S.C. 2701 et, seq., Strong Technology LLC is prohibited from providing the contents of emails or other electronic communications except under very limited circumstances. Generally a subpoena is required, however for some information a court order or warrant is necessary. Please review applicable federal law before submitting requests for subscriber information.
Retention of Customer Data
Strong Technology LLC does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, Strong Technology LLC does not retain copies of deleted or sent emails or email logs, although such emails or related information may be available via archived files for a limited period of time. Strong Technology LLC does not retain access to electronic communications which are downloaded to the customer's computer or mobile device.
Due to data storage capacity concerns, all websites, all contents contained therein and any archival copy of the same are deleted within seven (7) to ten (10) business days of cancellation or termination of the account. This material is permanently and irrevocably deleted and such files can thereafter no longer be recovered under any circumstances.
Service of Subpoenas and Other Legal Process
Strong Technology LLC is headquartered in South Lake Tahoe, California. In an effort to cooperate with law enforcement and the judicial system, you may transmit your information requests via fax, mail, or personal delivery to the following:
Strong Technology, LLC
P.O. Box 18017,
S. Lake Tahoe, CA 96151
877 402 9532
We reserve the right to require formal service of process in any given case. Nothing contained herein shall constitute a waiver of service of process or consent to jurisdiction by the courts outside of the State of California.
Notification to Customers
Strong Technology LLC reserves the right to notify its customer prior to responding to a civil or administrative subpoena and to delay compliance for up to ten (10) calendar days, in order to allow its customer to move to quash the subpoena or obtain a protective order from a court of competent jurisdiction, excepting emergency circumstances or where otherwise required by law. Confidentiality is required by law when complying with criminal investigations and/or grand jury matters.
Costs of Compliance
Strong Technology LLC will comply with civil subpoenas only upon payment of its expenses, as follows:
Media Storage Devices (e.g. - CD, DVD, portable drives, etc.): Actual cost.
Mailing / Document Delivery: Actual cost.
Other Costs: Rate determined as incurred.
Strong Technology LLC also reserves the right to charge an administration fee to the affected customer, the amount of which is within Strong Technology's sole discretion.
Strong Technology LLC reserves the right to request additional information from you, including without limitation, authenticated copies of court pleadings, in order to verify that the Strong Technology LLC customer information is relevant to the records requested in any civil or administrative matter.
Release of Customer Data in Other Circumstances
Notwithstanding the foregoing, Strong Technology LLC reserves the right to disclose customer information when we, in our sole discretion, believe that it is reasonable to do so. Such circumstances include, but are not limited to the following:
- Satisfy any legal obligation;
- Investigate fraud;
- Maintain the security of our system(s), servers, datacenters, or properties;
- Operate our services properly;
- Protect ourselves, our customers, and the general public. We specifically reserve the right to disclose any and all necessary information to law enforcement in the event of ongoing criminal activity involving our system, illegal use of our system, and/or active child exploitation investigations.